Shipping Policy

We want your artwork to arrive safely and on time. Please review the information below before placing your order.

Processing Times

Orders are typically processed and shipped within 7-14 business days after your order is received.

Please note that custom or made-to-order artwork may require additional processing time. If your order will take longer than expected, we will contact you with an updated timeframe.

Shipping

We currently ship worldwide.

Available shipping options and costs will be calculated and displayed at checkout based on your location and order.

Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.

Estimated delivery times are:

• Canada: 2-7 business days

• United States:  7-14 business days

• International: 7-23 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, customs, carrier issues, or other circumstances outside our control.

Packaging

Artwork is carefully packaged to help protect it during transit. Prints and smaller pieces are shipped in protective packaging, while larger or framed artwork may require specialized packaging.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at info@notwhatnot.com.

Please include your order number and clear photos of the damaged artwork and packaging so we can assess the issue and help resolve it.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If your package appears to be lost in transit, please contact us and we will do our best to assist you.

Customs and Duties

For international orders, the customer is responsible for any customs duties, taxes, or import fees charged by the destination country unless otherwise stated at checkout.

These fees are outside our control and vary by country.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible at info@notwhatnot.com. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

Contact

If you have any questions about shipping or your order, please contact us at:

info@notwhatnot.com

Thank you for supporting our art shop!