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FAQ

Materials & Process

How can I care for my prints?

To ensure the longevity of your prints, display them away from direct sunlight and humidity. Consider professional framing behind glass for added protection.

What is your process for original work?

My artwork creation usually begins with reading books on sociology, history and any non-fiction. These subjects will inspire me to visually represent an aspect of what I’ve read about, often pertaining to identity: its roots, the forces that shape it, and its possibilities. This subject reaches me personally as my mixed background of Egyptian-French-Canadian leaves me with many identity questions. My artwork tends towards a quiet and intimate vibe. The scenes depicted are often dark, desaturate, and atmospheric. Some depictions are more traditional of classical art, whereas others are fantastic worlds.

I start at my home studio with a thumbnailing process using pencil and paper. I’ll research the composition, the subject, and the level of abstraction vs. figurativeness I want for the piece. 

I’ll usually paint a first draft digitally in photoshop. I’ve worked for years in the video games industry, and this is where I learned to use this software to speed up my process. It allows me to undo, and try many variations of a piece without too much risk. That said, under no circumstances would I use AI: I’m a classically trained painter, and I am very proud of the skills I’ve worked so hard to hone.

Once I’m happy with my digital rough draft, I take it over to the easel and reproduce it onto canvas or Masonite board with oil paint. In this last step, I tend to stick closely to my draft for the first layer of paint. When I go over a second time, I’ll detail it, often straying from my sketch, because the final piece needs to take into account the scale of the canvas, and texture of the paint. I work with oil paint made by Kama Pigments, a local art shop that makes their own line of paints. The artwork is then varnished and set to dry.

The original artworks are sold with a certificate of authenticity and are shipped in recycled cardboard crates with eco-friendly packaging.

How are the prints produced?

All of my pieces are sold prints to offer a price range that makes art accessible to everyone. The prints are produced in Toronto by Allegra North York. The artwork is printed on Mohawk-Via Felt cardstock which gives it thick watercolor paper-like texture and is eco-friendly with 30% post-consumer waste fiber and is produced by wind-powered electricity. The paper is FSC Certified, Green Seal Certified, Lignin Free, Made Using Wind Power, Processed Chlorine Free. What’s more, this is archival paper, so the colors of the purchased artwork should stay vibrant for years to come.

Can I purchase original pieces?

Yes, I offer original pieces. Each piece is unique, allowing you to own a one-of-a-kind creation.

Are you available for commissions?

Yes, I’m always eager to take on new projects. I accept commissions for digital painting and design, oil paintings and murals. These can be for commercial purposes or individuals. Please feel free to contact me via email at info@notwhatnot.com

What is the process for Commissioning artwork?

Send me an email explaining the idea you have in mind. Please detail the size and medium of the artwork. Tell me if it’s for commercial purposes or for an individual so we can determine the proper copyrights. I'll get back to you with a quote and any further questions I need to get started. We’ll also establish a timeline for the artwork’s production, and then I get started on your artwork! Each artwork comes with 2 sets of revisions: one after the first sketch, and one once I’ve blocked in the colors, right before detailing the image.

How can I stay updated on new releases and promotions?

Sign up for my newsletter on the homepage to receive the latest updates on new artwork, exclusive promotions, and special events.

Can you give a conference or a workshop at our event?

Absolutely! Send me an email with information about your event and we can discuss my availabilities and rates.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that I have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you offer international shipping?

Yes, I offer international shipping. Shipping costs and times may vary depending on the destination. I currently ship to the following countries:

United States of America, Canada, Algeria, Argentina, Australia, Austria, Belgium, Brazil, China, Colombia, Costa Rica, Croatia, Czechia, Denmark, Egypt, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Iraq, Ireland, Italy, Japan, Lebanon, Luxembourg, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Venezuela, Vietnam.

What is the processing time?

It will take approximately 7 - 14 days to process your order (this does not include shipping times). Orders are usually fulfilled once a week.

You will receive an email with a tracking number after it's been processed and dispatched.

What are the estimated shipping times?

Estimated shipping times:

United States: tracked 2 - 14 business days

Canada: tracked 2 -14 business days

International: Tracked 20 - 75 business days

How do I know if my order has shipped?

Once I have finished preparing your order, you will receive an email confirming that your order has been shipped, the email will also include your tracking number if available.

What is your return policy?

I’m unable to offer returns, exchanges, or cancellations at this time. However if there are any problems with your order, such as missing items, never received or damaged order, please don't hesitate to contact me at info@notwhatnot.com within 14 days of your order.

Can I make changes to my order after it's been placed?

I can't guarantee that I'll be able to make changes to your order as I start working on your order as soon as it is placed but please contact me at info@notwhatnot.com and I'll do my best!

What about customs and import taxes?

Please note that any fees your local customs office may charge for customs or import taxes are the buyer's responsibility.

Who can I contact if there are any issues with my order?

Please send an email with your order number to info@notwhatnot.com and I’ll get back to you soon.

Get in touch

Have questions about your order, or a general enquiry?